Legal
narrade.com
Narrade Corporation ("Narrade," "we," "us," or "our") is committed to protecting the privacy of individuals who use our platform at narrade.com and related services (the "Platform"). This Privacy Policy describes how we collect, use, store, and share your personal information when you interact with our Platform. By accessing or using the Platform, you agree to the practices described in this Privacy Policy.
Narrade Corporation
Address: 607 Shelby St, Detroit, MI 48226
Phone: (888) 338-7101
Email: support@narrade.com
We collect the following categories of information:
• Account registration details: name, email address, phone number, company name, and job title
• Payment and billing information processed through our third-party payment providers
• Data you upload or input into the Platform for report generation
• Communications you send to our support team
• Preferences and settings you configure within your account
• Device information: browser type, operating system, device identifiers
• Usage data: pages visited, features used, time spent on the Platform, interaction patterns
• Log data: IP addresses, access times, referring URLs, error logs
• Cookies and similar tracking technologies as described in Section 8
We use the information we collect for the following purposes:
• Providing, operating, and maintaining the Platform and its features
• Processing transactions and managing your subscription
• Sending account notifications via email and SMS, including report status updates, collaboration alerts, billing notices, login verification codes, and security alerts
• Responding to your inquiries and providing customer support
• Improving the Platform through aggregated analytics and usage trends
• Ensuring platform security and detecting fraudulent or unauthorized activity
• Complying with legal obligations and enforcing our Terms of Service
SMS Data Sharing Disclosure: When you opt in to SMS account notifications, your phone number and messaging consent data are shared with our SMS service provider solely for the purpose of delivering account-related text messages. Your phone number and opt-in data will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. SMS data is used exclusively to deliver transactional account notifications as described in our Terms of Service.
We retain your personal information for as long as your account is active or as needed to provide you with the Platform's services. If you close your account, we will delete or anonymize your personal information within ninety (90) days, except where retention is required by law, necessary to resolve disputes, or needed to enforce our agreements.
Data you upload for report generation is retained for the duration of your active subscription. Upon account closure, uploaded data is purged from our active systems within thirty (30) days.
We do not sell your personal information. We may share your data in the following limited circumstances:
• Service providers: We work with third-party vendors who assist with payment processing, hosting, analytics, and SMS delivery. These providers access data only as necessary to perform their services and are bound by contractual obligations to protect your information.
• Legal compliance: We may disclose information when required by law, subpoena, court order, or to protect the rights, safety, or property of Narrade, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• With your consent: We may share information for purposes not described here only with your explicit consent.
Depending on your location, you may have the following rights regarding your personal information:
• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request your data in a structured, machine-readable format
• Opt-out of SMS: Reply STOP to any account notification text message to cease receiving SMS notifications
To exercise any of these rights, contact us at support@narrade.com or call (888) 338-7101. We will respond to verified requests within thirty (30) days.
The Platform uses cookies and similar technologies to enhance your experience, remember your preferences, and understand how the Platform is used. We use:
• Essential cookies: Required for basic Platform functionality, such as maintaining your session
• Analytics cookies: Help us understand usage patterns and improve performance
• Preference cookies: Remember your settings and display preferences
You may manage cookie preferences through your browser settings. Disabling essential cookies may limit Platform functionality.
We implement industry-standard technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, regular security assessments, and secure development practices. While we take reasonable steps to safeguard your data, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
The Platform is not intended for individuals under the age of eighteen (18). We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person under 18, we will take steps to delete that information promptly. If you believe a minor has provided us with personal information, please contact us at support@narrade.com.
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any third-party services you access through the Platform.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify registered users through account notifications. Your continued use of the Platform after any updates constitutes acceptance of the revised Privacy Policy.
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:
Narrade Corporation
Email: support@narrade.com
Phone: (888) 338-7101
Address: 607 Shelby St, Detroit, MI 48226